Here to Help - Customer Support

Here at BuckyBingo.co.uk, we pride ourselves on our excellent customer service, which we believe offers the highest standards in efficiency and courteousness.

Whether you would like to speak to a member of our team directly, or simply want to leave us a few words about your BuckyBingo.co.uk experience, we are here to listen, help and advise.

If you have any questions or concerns and would like to speak with us directly, please contact Customer Services on 020 7420 6444.

Alternatively, feel free to email us anytime at support@bucky.bingona.com.

If you're phoning from outside the UK, the number to call is
+44 20 7420 6444.

It helps us to assist you if you can provide us with as much information as possible when reporting a problem. Depending on the nature of your query, please try to provide the following details when contacting us:

Your chat name
Your user name
Your telephone number
Your email address
The affected game (i.e. bingo or a specific mini-game)
Game Play ID (if known and if the problem relates to
a specific game)
The time at which the problem occurred
A description of the problem (detailing a specific prize, bet, win, deposit amount etc.).

This information will help us to deal with your enquiry much more efficiently, and helps us to sustain the general quality and maintenance of the site. Please note: our telephone support centre is available to help you between 11am and 11pm Monday to Friday (excl. public and bank holidays). Outside of these hours we do offer email support.

Feedback

Maintaining the high quality of BuckyBingo.co.uk relies heavily on the reaction and feedback we receive from our members. Because of this, BuckyBingo.co.uk welcomes any comments you may have - good or bad - so that we may endeavour to maintain or evolve the way BuckyBingo.co.uk functions.

Please send your email messages to support@bucky.bingona.com.

Your comments are much appreciated.

Bucky Bingo is operated by Buckingham Bingo Ltd, a private limited company, in partnership with Virtue Fusion (Alderney) Ltd. Virtue Fusion (Alderney) Ltd is a private limited company registered in Alderney under number 1628. Registered office: York House, Victoria Street, Alderney, GY9 3TA, British Channel Islands Virtue Fusion (Alderney) Ltd is a wholly-owned subsidiary of Virtue Fusion Ltd. Virtue Fusion (Alderney) Ltd is licensed to provide interactive betting opportunities under an Internet Gaming Licence issued by the Alderney Gambling Control Commission on 1st September 2007. All financial transactions will be conducted by the European Head Office, Virtue Fusion Limited. The registered trading offices of Virtue Fusion Limited are:

14-16 Betterton Street
London
WC2H 9AH